Bosch Appliances Water Heater 17e User Manual

Installation/Operating Instructions  
Invented for life  
MODELS  
Bosch 17e  
Bosch 21e  
Bosch 25e  
Bosch 26e  
(YS1770RA series, YS2170RA series, YS2670RABZ, YS2670RA series)  
INSTALLATION MANUAL  
This appliance must be installed in accordance with the manufacturer’s installation instructions, AS5601,  
AS/NZS3500.4, AS3000 wiring regulations and all Local Building, Water and Gas fitting regulations.  
To be installed and serviced only by an authorised person  
This appliance is not suitable for use as a pool heater  
The “authorised installing person” is responsible for :  
1.  
2.  
3.  
4.  
Correct commissioning of this appliance.  
Ensure unit performs to the specifications stated on the rating label.  
Demonstrate operation of unit to customer before leaving.  
Hand these instructions to customer.  
Failure to install this appliance in accordance with these installation instructions may void warranty  
SAR8512-7  
Rev. 10/11  
1
*SAR8512 C*  
 
Installation/Operating Instructions  
Invented for life  
This Bosch water heater is an external, electronically controlled gas water heater.  
This Bosch appliance is supplied set to operate without temperature selector pads  
at a constant 55°C outlet temperature. To set the appliance to a different  
temperature, refer to page 13 for details.  
Available as optional extras are Main, Bathroom or Sub temperature selector pads.  
Only one Main controller and one Bathroom controller can be  
connected to the appliance along with up to 2 x Sub-controllers.  
The bathroom and sub temperature selector pads have a maximum temperature  
setting of 50°C for safety. To ensure compliance with Australian Standard AS/NZS  
3500.4, in the bathroom area, this may be achieved by using a Bosch appliance  
limited to 50°C or using a Bosch appliance with a delivery temperature greater than  
50°C and installed with a tempering valve (high performance). In New Zealand,  
please refer to the New Zealand Building Code and all other applicable electrical,  
gas fitting and plumbing codes.  
Before installing this appliance, carefully check that all packing materials have been  
removed and that the appliance is correct for the gas supply to which it is to be  
connected  
3
 
Installation/Operating Instructions  
Invented for life  
DIMENSIONS YS1770RA series, YS2170RA series  
L
YS1770RA series  
178  
214  
YS2170RA series  
( Perspective drawing from upper of appliance )  
255  
178  
109  
37  
338  
Gas connection R3/4  
Outlet-water connection R3/4  
Power cable intaking hole  
350  
334  
Inlet-water connection R3/4  
120  
85  
10  
170  
11  
7-φ7.2 hole  
Installation hole of wall  
(Installed with three holes)  
Flue terminal  
L
50  
Air-inlet  
120  
60  
Bottom of case  
Bottom of case  
308~320  
133  
7-φ7.2 hole  
Installation hole of wall  
(Installed with two holes)  
10  
84  
(PS flame installation pich)  
Inlet-water connection  
Water drain valve (Water filter)  
Gas connection  
Outlet-water connection  
Pressure relife valve and Water drain valve  
Earth connection screw  
Power cable intaking hole  
DIMENSIONS YS2670RA series, YS2670RABZ  
( Perspective drawing from upper of appliance )  
268  
178  
109  
37  
338  
Gas connection R3/4  
Outlet-water connection R3/4  
Power cable intaking hole  
Inlet-water connection R3/4  
350  
334  
253  
120  
85  
50  
10  
170  
11  
7-φ7.2 hole  
Installation hole of wall  
(Installed with three holes)  
Flue terminal  
Air-inlet  
120  
60  
Bottom of case  
Bottom of case  
133  
318~320  
10  
7-φ7.2 hole  
Installation hole of wall  
(Installed with two holes)  
84  
(PS flame installation pich)  
Inlet-water connection  
Water drain valve (Water filter)  
Gas connection  
Outlet-water connection  
Pressure relife valve and Water drain valve  
Earth connection screw  
Power cable intaking hole  
4
 
Installation/Operating Instructions  
Invented for life  
TECHNICAL DATA  
Nominal hourly gas consumption by proportional gas control:  
Natural Gas  
135 Mj/hr  
170 Mj/hr  
200 Mj/hr  
200 Mj/hr  
LP Gas  
135 Mj/hr  
170 Mj/hr  
200 Mj/hr  
200 Mj/hr  
17e  
21e  
25e  
26e  
Test Point Pressure:  
Model  
Natural Gas  
Max (kPa)  
Natural Gas  
Min (kPa)  
LP Gas  
Max (kPa)  
LP Gas  
Min (kPa)  
YS1770RA series  
YS2170RA series  
YS2670RABZ  
YS2670RA series  
.67  
.69  
.72  
.72  
.26  
.21  
.19  
.19  
.78  
.91  
.80  
.80  
.23  
.23  
.22  
.22  
Water heating capacity  
17e  
17  
21e  
25e  
26  
26e  
26  
Litres a minute raised 25°C  
21  
Maximum Inlet Water Pressure  
Input voltage single phase 50Hz  
1000 kPa  
AC240/230 Volt  
1 Amp  
Maximum output current  
AGA Approval certificate number  
Inlet gas connection male thread  
Cold water connection male thread  
Hot water connection male thread  
Relief valve pressure setting  
7032  
20mm  
20mm  
20mm  
1600 kPa  
DATA PLATE  
Fitted inside of cabinet  
GAS TYPE  
The gas type is nominated on a temporary label located on the front cover, and on the data  
plate located inside of cabinet. The gas type is the gas on which this appliance is designed to  
operate.  
DO NOT OPERATE WITH ANY OTHER GAS TYPE.  
WARNING LABELS  
Located on the right side of the cabinet- PLEASE READ THESE LABELS CAREFULLY!  
5
 
Installation/Operating Instructions  
Invented for life  
POSITION FOR INSTALLATION  
The heater must be installed by using a fixing method sufficient to hold the 21Kg weight  
of unit (see the technical sheet for dimensions of mounting brackets and positions)  
N.B.: On combustible surfaces e.g. weatherboards etc. it is not required to install a fire  
proof back board.  
APPLIANCE LOCATION  
(1)  
(2)  
(3)  
This water heater is approved for outdoor installation only.  
Do not install this water heater with any modification or alteration.  
Do not install this water heater indoors or in an enclosed space .  
WARNING: FLUE OUTLET MUST BE FREE FROM ANY COMBUSTIBLE MATERIAL.  
CLEARANCES FOR FLUE TERMINAL (front of heater)  
The location of the flue terminal must comply with the clearances shown on this page. If  
you are unsure about clearances not indicated here, in general refer to AS5601, or your  
local authority. In Western Australia refer to the SECWA rules and regulations.  
a
c
T
j
j
j
h
h
h
W
I
e
e
n
door  
f
d
g
P
k
d
T
M
b
g
c
T
k
Use as a guide only. Refer to AS5601 or local gas fitting rules for specific locations  
T=Flue terminal  
I=Mechanical air inlet  
M=Gas meter  
P=Electricity meter  
or fuse box  
Shaded area indicates  
prohibited area  
W=Window  
Ref  
a
Item  
Minimum  
Clearance  
mm  
Fan  
assisted  
Natural  
draft  
Below eaves,balconiesand other projections  
Appliancesup to 50MJ/hinput  
300  
500  
300  
500  
1000  
500  
150  
500  
200  
300  
300  
300  
1000  
500  
75  
Appliancesover 50 MJ/h input  
b
c
d
e
f
Fromthe ground, abovea balconyor other surface  
Froma return wall or externalcorner  
Fromagasmeter  
Froman electricity meter or fusebox (P)  
Froma drain pipe or soilpipe  
g
Horizontallyfrom any building structure or obstruction facing a flue  
terminal  
500  
h
j
From any other flue terminal, cowl, or combustion air intake  
Horizontallyfrom an opening window, door, non-mechanicalair inlet. Or other opening  
into a building with the exception of sub floor ventilation  
500  
300  
Appliancesup to 150MJ/h  
500  
300  
300  
500  
1500  
1500  
1000  
Appliancesover 150MJ/hinput up to 200MJ/h input  
Appliances over 200 MJ/h input up to 250 MJ/h input  
Appliances over 250 MJ/h input  
1500  
1500  
1500  
All fan assistedflue appliancesin the direction of discharge  
Froma mechanicalair inlet, including spablower  
k
1500  
n
Verticallybelow an openablewindow, non-mechanicalair inlet, or anyother opening into a  
building with the exception of sub-floor ventilation:  
Spaceheatersup to 50 MJ/h  
Other appliancesup to 50 MJ/h  
150  
500  
150  
500  
Appliancesover 50 MJ/h and up to 150MJ/h input  
Appliancesover 150 MJ/h input  
1000  
1500  
1000  
1500  
6
 
Installation/Operating Instructions  
Invented for life  
COMPONENT DETAILS  
• YS1770RA series, YS2170RA series  
Flue terminal  
Antifrost heater  
High-limit switch  
Empty heating prevention device  
Thermal fuse  
Over-heat prevention device  
Ignition plug  
Flame rod  
Flame failure safety device  
Burner manifold  
Remote Control Connections  
Hot-water temperature change connector  
Gas solenoid valve set  
Water flow rate adjusting valve  
Earth leakage breaker  
Printed circuit board  
Outlet water connection  
Inlet water connection  
Gas connection  
Power cable  
7
 
Installation/Operating Instructions  
• YS2670RA series, YS2670RABZ  
Invented for life  
Flue terminal  
Antifrost heater  
High-limit switch  
Empty heating prevention device  
Thermal fuse  
Over-heat prevention device  
Ignition plug  
Burner manifold  
Flame rod  
Flame failure safety device  
Remote Control Connections  
Hot-water temperature change connector  
Gas solenoid valve set  
Water flow rate adjusting valve  
Earth leakage breaker  
Printed circuit board  
Gas connection  
Outlet water connection  
Inlet water connection  
Power cable  
8
 
Installation/Operating Instructions  
Invented for life  
GAS CONNECTION  
(1) Fit a union to the water heater gas inlet for easy connection and removal. The  
thread diameter is 20 mm.  
THIS DOES NOT INDICATE THE SIZE OF THE GAS SUPPLY.  
(2) Fit an AGA / NZGA approved isolating gas cock in the supply line adjacent to  
the water heater gas connection.  
(3) Ensure that the supply pipe and the gas pressure regulator (LPG or Natural  
Gas) has sufficient flow capacity for this and other appliances connected to the  
fitting line.  
(4) For LPG appliances ensure that gas cylinders are of sufficient size. The water  
heater alone will require 2 x 45 Kg capacity cylinders.  
(5) Before connecting the appliance to the gas service, purge any debris or air  
from the gas service.  
(6) Check all joints for leaks with an approved leak tester after connection.  
Refer to AS 5601 Installation Code or NZ installation code for pipe sizing details.  
Ensure that the gas pipe size is correct. If undersized the appliance will not  
operate correctly  
SERVICE CALLS ARE CHARGEABLE FOR UNITS WITH INCORRECT PIPE  
SIZES OR BLOCKED GAS OR WATER FILTERS.  
COLD WATER CONNECTION TO WATER HEATER  
Refer to technical sheet for position of connections. The WATER INLET connection is  
20 mm 3/4" BSP and requires a union to allow for removal of the water heater. Pipe  
sizing from the cold water supply should be sized according to local BY LAWS for  
water supply.  
If sludge or foreign matter is present in the water supply it is recommended that a  
separate filter/strainer be fitted to the cold water supply line.  
Please ensure this appliance does not receive inlet water greater than 85°C  
when used as a Solar booster.  
ISOLATING GATE VALVE  
A GATE VALVE OR BALL VALVE must be used on the cold water inlet to the water  
heater. THIS REQUIREMENT IS AN AUSTRALIA WIDE REQUIREMENT UNDER  
THE NATIONAL PLUMBING CODE.  
STOP TAPS OR COMBINATION STOP TAPS AND NON-RETURN VALVES ARE  
NOT TO BE USED.  
N.B. NO PRESSURE REDUCTION VALVE IS REQUIRED UNLESS THE WATER  
PRESSURE EXCEEDS 1000 kPa  
9
 
Installation/Operating Instructions  
Invented for life  
HOT WATER CONNECTION TO WATER HEATER.  
Refer to Technical Sheet for position of connection. The outlet connection is 20 mm (3/4"  
BSP) MALE thread, and requires an isolating union to allow for removal of the unit.  
Keep the pipe lengths to a minimum, and make sure that the pipework is well insulated as  
correct performance of the appliance is dependent on properly insulated pipework.  
DO NOT FIT ANY VALVES OR RESTRICTORS TO THE OUTLET OF THE WATER  
HEATER.  
DO NOT FIT ANY OBSTRUCTION TO THE PRESSURE RELIEF LOCATED ON THE HOT  
WATER OUTLET CONNECTION.  
After purging the air from the system using the hot water supply taps, remove the water  
inlet strainer located on the cold water supply inlet connection. Remove any debris from  
the filter and replace. When replacing the filter, do not over-tighten the “O” ring seal.  
In order to comply with AS3498 the minimum distances as per the diagram below must be  
observed.  
These requirements are only for the 50°C locked units.  
Closest hot water outlet  
COLD  
1/2" / 15mm 1.0m (min)  
WARNING: For continued safety of this appliance it must be installed, operated and  
maintained in accordance with the manufacture's instructions.  
ELECTRICAL CONNECTION  
The appliance is equipped with a 1.7 metre cable with a three pinned earthed plug  
to be connected to a 240V, 50Hz supply. The electrical rating of the appliance is  
0.4 Amps  
The appliance requires a 240V in Australia and 230V in New Zealand, 50Hz  
weatherproof plug installed in a protected position adjacent to the appliance.  
IMPORTANT: The appliance should always be disconnected from the power  
supply before any maintenance is carried out. If the power cord is damaged and  
requires replacement, use only an original spare part available from the manufacturer.  
10  
 
Installation/Operating Instructions  
Invented for life  
PRE-SET TEMPERATURE  
The Bosch water heaters are factory pre-set to operate at 55°C (or 50°C on 50  
degree model) without temperature selector pads. The pre-set temperatures can be  
altered to 60°C or 75°C, (or 42°C on 50 degree limited unit) by changing the setting  
of the CPU or by using the temperature bridges supplied. Refer to page 13 for  
details.  
The appliance can also be fitted with temperature selector pads, available as an  
accessory item. When fitted, the hot water will be delivered at the temperature  
displayed on the selector pad.  
There are two versions of remote controls available, the 66 series which has bath fill  
alarm and the 67 series which has bath fill stop.  
The two different series must never be connected to the same water heater.  
The sub controller cannot be used as a sole controller.  
There is a Main, Bathroom and Ensuite control available in each series, never  
connect more than one of each control type to the water heater (except an extra sub  
controller as the fourth controller.)  
Only one of each type can be connected to the appliance.  
67 series (Bathstop)  
66 series (Bathfill)  
YPRM67XBN  
YPRM67XB  
Main controller  
YPRM66XB  
Max temperature 75° C #  
YPRS67XBN  
YPRS67XB  
Bathroom controller  
Ensuite controller  
YPRS66XB  
YPRP62XB  
Max temperature 50°C  
Max temperature 50°C  
YPRP62XB  
# MAXIMUM TEMPERATURE IS CONTROLLED BY THE MAXIMUM DEFAULT  
TEMPERATURE SET IN THE WATER HEATER  
TEMPERATURE SELECTOR PAD INSTALLATION DETAILS  
Main, Bathroom & Sub Control  
Select a suitable flat, dry location away from direct sunlight.(Direct sunlight could  
make it difficult to see display)  
Cut an opening in wall through center of where the remote control is to be installed,  
pull cable from wall cavity through opening. Attach cable to control. Remove cover  
from remote control, locate control so that the wiring is not caught between the wall  
and the remote control.  
Secure control to wall using the screws provided and refit front cover.  
Ensure that sufficient cable length is left to remove control if necessary.  
TEMPERATURE SELECTOR PAD WIRING DETAILS  
1 Remove the front cover of the water heater and locate the PCB on the right hand  
side of the cabinet.  
2 Locate the two control terminals on the PCB.  
(Please be aware that all controller terminals connect back to the same two  
points on the PCB)  
11  
 
Installation/Operating Instructions  
Invented for life  
3 Connect one end of the cable to the back of the controller using the terminal  
points provided. Run the cable from each controller back to the hot water unit.  
Push the cable up through the electrical cord hole located at the base of the  
unit.  
4 Connect the other end of the cable to the terminals on the PCB.  
5 Locate and secure cable to cable support bracket inside unit.  
6 Replace the appliance front cover, attach the earth wire and connect the power  
Remote Control Connections  
TEMPERATURE CONTROL OPERATION  
Turn the main temperature selector ON by pressing the Operation switch ON, the  
control will display 40°C. Adjust the setting control switch if a different temperature  
is required.  
To transfer operation to the bathroom or sub control press the priority switch on the  
bathroom or sub control and adjust the temperature as required.  
The appliance can also be switched on at any of the selectors by pressing the on  
button  
Priority can be cancelled at the main control by switching OFF & ON (Except if  
water running)  
COMMISSIONING AND TESTING  
After completing the installation of the unit, connect manometer to gas inlet test  
point, turn on the water, power and gas supplies to the unit. Confirm the water  
heater delivers the temperature the consumer requires. With the hot water running,  
confirm correct gas inlet pressure and remove manometer. Retighten test point and  
soap test. Test operation of the appliance, explain operation to consumer & hand  
over these installation instructions. Please leave your contact details with the  
consumer.  
BURNER PRESSURE ADJUSTMENT  
No adjustment should be necessary providing the gas inlet pressure is correct.  
Burner pressure adjustment is necessary when converting to a different gas type or  
replacing the PCB. Refer to service manual for details.  
N.B. The combustion fan continues to operate for approximately 7 minutes after  
the unit is turned off. This is normal, not a fault.  
12  
 
Installation/Operating Instructions  
Invented for life  
SETTING THE TEMPERATURE  
USE BRIDGES PROVIDED  
Use the bridges provided to change the temperature as indicated in the table….  
Remote controller less  
Unit  
Factory Setting  
Bridge A  
Bridge B  
YS2670RA  
YS2670RAH  
YS2670RABZ  
YS1770RA  
YS1770RAH  
YS2170RA  
YS2170RAH  
55°C  
75°C  
60°C  
YS2670RA5  
YS2670RA5P  
YS1770RA5  
YS2170RA5  
50°C  
50°C  
42°C  
Connected remote controller  
Unit  
Remote  
controller  
Factory  
Setting  
Bridge A  
Bridge B  
YS1770RA  
YPRM66XB  
YPRS66XB  
YPRM67XBN  
YPRS67XBN  
YPRM67XB  
YPRS67XB  
YPRP62XB  
YPRM66XB  
YPRS66XB  
YPRM67XBN  
YPRS67XBN  
YPRM67XB  
YPRS67XB  
YPRP62XB  
37-55°C  
37-50°C  
37-55°C  
37-50°C  
37-55°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-75°C  
37-50°C  
37-75°C  
37-50°C  
37-75°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-50°C  
37-60°C  
37-50°C  
37-60°C  
37-50°C  
37-60°C  
37-50°C  
37-50°C  
37-42°C  
37-42°C  
37-42°C  
37-42°C  
37-42°C  
37-42°C  
37-42°C  
YS1770RAH  
YS2170RA  
YS2170RAH  
YS2670RA  
YS2670RAH  
YS2670RABZ  
YS1770RA5  
YS2170RA5  
YS2670RA5  
YS2670RA5P  
Step 1 : Locate bridges attached to the inside of the front cover  
YS2670RA series  
YS2670RABZ  
YS1770RA series  
YS2170RA series  
A
B
A
B
Into Bridge A and Bridge B  
13  
 
Installation/Operating Instructions  
Invented for life  
Step 2: Turn off power to unit.  
Step 3: Insert bridge into plastic clip between the controller terminals  
PCB  
Step 4: Turn power back on  
Unit is now set as per the table on the previous page.  
14  
 
Installation/Operating Instructions  
Invented for life  
USER SAFETY INSTRUCTIONS  
PLEASE CAREFULLY READ THIS USER INSTRUCTION BEFORE USE.  
You have selected the Bosch Electronic computer controlled hot water unit. The  
following instructions will assist you to obtain the best performance from your Bosch  
water heater  
SAFETY  
1. Always check water temperature by hand before entering the  
shower or bath. The temperature may have been changed.  
2. Do not touch cover or flue outlet when the Bosch water heater is  
in operation.  
3. Keep flammable materials, trees, shrubs etc. away from the  
Bosch water heater  
4. Water flow needs to be more than 2.0L/min. to operate these  
Bosch Water Heaters. Hot water temperature may vary at low  
water flows, or the Water Heater may go out without warning.  
5
Warning - If the appliance does not operate, burns with yellow  
flame, leaks water or a gas smell is evident, turn off and contact  
the local gas authority, the manufacturer or an authorized  
service person.  
6
In cases where the inlet water temperature is greater than  
20°C the flow rate will need to be increased to maintain low  
temperatures if using a temperature controller.  
IN CASE OF DIFFICULTIES  
If the Bosch water heater ceases to operate, please check that the electricity supply  
is available. (Check for display of temperature at control pad or plug in a portable  
appliance.) Also check that the gas supply is turned on.  
If a fault develops there are no user adjustments or serviceable components  
contained in this appliance. Please contact an authorized service person.  
SERVICING AND MAINTENANCE  
These gas water systems should be serviced at intervals not exceeding two years  
in domestic applications and in commercial applications intervals not exceeding  
one year.  
For information on how to locate service and parts please phone 1300 30 70 37.  
15  
 
WATER QUALITY  
All Bosch water heating appliances are constructed from high quality materials and  
components and all are certified for compliance with relevant parts of Australian and  
New Zealand gas, electrical and water standards.  
Whilst Bosch water heaters are warranted against defects, the warranty is conditional  
upon correct installation and use, in accordance with detailed instructions provided  
with the heater. In the case of the water supplied to the heater, it is important that the  
water quality be of acceptable standard.  
The water quality limits/parameters listed in water quality table are considered  
acceptable and generally, Australian and New Zealand suburban water supplies fall  
within these limits/parameters.  
In areas of Australia and New Zealand where water may be supplied, either fully or  
partly, from bores, artesian wells or similar, one or more of the important limits may well  
be exceeded and the heater could, therefore, be at risk of failure.  
Where uncertainty exists concerning water quality, intending appliance users should  
seek a water analysis from the water supplying authority and in cases where it is  
established that the water supply does not meet the quality requirements of the water  
quality table, the Bosch warranty would not apply.  
WATER QUALITY TABLE  
Maximum levels  
pH  
Saturation  
Index(LSI)  
(langelier)  
Total  
Hardness  
Chlorides  
250mg/l  
Sodium  
180mg/l  
Iron  
6.5-9  
+0.4 to  
Minus 1.0  
@65C  
200mg/l  
1mg/l  
16  
 
Robert Bosch (Australia) Pty Ltd (Bosch)  
Manufacturer’s Warranty  
(Applicable for purchases from 1 January 2012)  
All Bosch hot water units are carefully checked, tested and subject to stringent quality controls.  
1. Warranty  
Bosch offers, at its option, to repair or exchange this Bosch hot water unit or the relevant part  
listed in clause 2 below at no charge, if it becomes faulty or defective in manufacture or materials  
during the warranty period also stated in clause 2. This warranty is offered in addition to any  
other rights or remedies held by a consumer at law.  
2. Warranty periods & coverage  
(a) Domestic applications: 3 years (parts and labour)  
(b) Heat exchangers used in domestic applications: 10 years (parts only)  
(c) Commercial applications: 12 months (parts and labour)  
(d) Heat exchangers used in commercial applications: 5 years (part only)  
All warranty periods commence on the date of purchase of the hot water unit by the end-user.  
However, where the date of purchase by the end-user is more than 24 months after the date of  
manufacture, all warranty periods will automatically commence 24 months after the date of  
manufacture.  
3. Warranty exclusions  
This warranty is VOID if any damage to or failure of the hot water unit is caused wholly or partly  
by:  
(a) faulty installation  
(b) neglect, misuse, accidental or non-accidental damage, failure to follow instructions  
(c) use of the unit for purposes other than which it was designed or approved  
(d) unauthorised repairs or alterations to the unit without Bosch’s consent  
(e) use of unauthorised parts and accessories without Bosch’s consent  
(f) use of non-potable water or bore water in the hot water unit (see product instructions for  
further details)  
(g) continued use after a fault becomes known or apparent.  
This warranty DOES NOT include:  
(a) costs of consumables or accessories  
(b) wear and tear, normal or scheduled maintenance  
(c) to the extent permitted by law, any damage to property, personal injury, direct or indirect loss,  
consequential losses or other expenses  
(d) changes in the condition or operational qualities of the hot water unit due to incorrect storage  
or mounting or due to climatic, environmental or other influences.  
NOTE: Any service call costs incurred by the owner or user of the hot water unit for any matter  
not covered by the terms of this warranty will not be reimbursed by Bosch, even if those costs are  
incurred during the warranty period. If the hot water unit is located outside the usual operating  
area of a Bosch service agent, the agent’s travel, freight or similar costs are not covered by this  
warranty and must be paid by the owner or user of the hot water unit.  
4. Warranty conditions  
(a) Proof of purchase may be required.  
(b) The hot water unit must be installed by an authorised and licensed installer.  
(c) Proof may be required of the date of installation and correct commissioning of the hot water  
unit has been carried out to Bosch’s satisfaction (such as a certificate of compliance).  
17  
 
(d) Repair or replacement of the hot water unit or any parts under this warranty does not  
lengthen or renew the warranty period.  
(e) This warranty is not transferable and is only offered to the original purchaser of the hot water  
unit.  
(f) No employee or agent of Bosch is authorised to amend the terms of this warranty.  
(g) This warranty only applies to Bosch hot water units purchased from an authorised reseller and  
installed in Australia or New Zealand.  
(h) To the extent that any condition or warranty implied by law is excludable, such condition or  
warranty is excluded.  
5. How to lodge a warranty claim and warranty procedure  
(a) Warranty claims must be made with the Bosch Customer Contact Centre (Australia: ph 1300  
307 037; New Zealand: ph 0800 543 352). Please be ready to provide the model and serial  
numbers, date of installation, purchase details and a full description of the problem. Warranty  
claims must be made before the end of the warranty period.  
(b) All warranty service calls must conducted by an authorised Bosch service agent.  
(c) Invoices for attendance and repair of a hot water unit by third parties not authorised by Bosch  
will not be accepted for payment by Bosch.  
6. Privacy Act 1988 (Cth)  
A customer's personal information collected during warranty claims may be used for the provision  
of customer support, for the provision of information about products and services and for other  
marketing activities undertaken by Bosch and its Bosch Service Agents who are authorised to  
carry out warranty repairs on behalf of Bosch (Purpose). Bosch is committed to protecting the  
privacy of its customers' personal information. It will act in compliance with the National Privacy  
Principles and Privacy Act 1988 (Cth). Bosch will not forward customers' personal information to  
third parties other than for the Purpose. A customer can object at any time to the use of their  
personal information for the Purpose. Bosch will cease to use a customer's personal  
information accordingly if an objection is made.  
7. Bosch contact details  
If you have any questions about this warranty or to lodge a warranty claim, please contact:  
Robert Bosch (Australia) Pty Ltd  
1555 Centre Road, Clayton, Victoria 3168  
Tel: Australia: 1300 307 037  
Tel: New Zealand: 0800 543 352  
IMPORTANT NOTE FOR AUSTRALIAN CONSUMERS  
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  
You are entitled to a replacement or refund for a major failure and for compensation for any other  
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or  
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major  
failure.  
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